At Lokicandle.com, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help. Please read our return and exchange policy below.
Returns
- Eligibility for Returns:
- Products must be unused and in the same condition that you received them.
- Products must be in the original packaging.
- Returns must be initiated within 30 days of the purchase date.
- Process for Returns:
- To initiate a return, please contact our customer service team at support@lokicandle.com with your order number and reason for return.
- Once your return is approved, we will provide you with a return shipping address and instructions.
- Please include the original receipt or proof of purchase in the return package.
- Refunds:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will process your refund to your original method of payment.
- Please note that shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
Exchanges
- Eligibility for Exchanges:
- Products must be unused and in the same condition that you received them.
- Products must be in the original packaging.
- Exchanges must be initiated within 30 days of the purchase date.
- Process for Exchanges:
- To initiate an exchange, please contact our customer service team at support@lokicandle.com with your order number and details of the product you would like to exchange.
- Once your exchange is approved, we will provide you with a return shipping address and instructions for the product you wish to exchange.
- Please include the original receipt or proof of purchase in the return package.
- Once we receive the original item, we will ship the new item to you.
- Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs for the exchanged item will be covered by Lokicandle.com.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@lokicandle.com. We will arrange for a replacement or a refund as quickly as possible at no additional cost to you.
Contact Us
If you have any questions about our return and exchange policy, please contact us at support@lokicandle.com.